Emerging Issues and Trends

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  • Communications – Accessibility to Programs and Services January 25, 2014

    Where required, the following practices may be implemented:

    • Ready availability of special needs equipment and accommodation such as Pocketalker, magnification and screenreader software such as Zoom Text on public kiosks;
    • Captioning of all videos;
    • Publication of material in alternate formats including Braille and large font and pro-active promotion of their availability;
    • TTY service– live response & publicized on external communications alongside all other WCB numbers;
    • Accessible website;
    • Well placed signs with clear recognizable symbols and words, Braille and tactile;
    • Use of respectful terms; and
    • Community outreach.
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  • Communications – eCommunications / eServices January 25, 2014

    Where appropriate, the following practices may be implemented:

    • Measurement and monitoring of online feedback (for example, from Facebook, Twitter) to gauge public response to current initiatives;
    • Continued availability of hard copy material where appropriate;
    • Use of web-casting to reach professional audiences and for consultation with stakeholders who have limited access to WCB offices;
    • Application of plain language principles in the development of eServices; and
    • Strong eServices customer service team.
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  • Communications – Social Media January 25, 2014

    Consideration can be given to the following practices when using social media for corporate communications:

    • Ability to use social media to reach either a broad audience or a targeted group;
    • Use of social media to respond quickly to customer service issues;
    • Use of Facebook, MySpace, and YouTube are examples of social media that can be used to effectively market campaigns and videos; and
    • Use as an effective recruitment tool.
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  • CSA releases National Standard for Psychological Health and Safety in the Workplace January 15, 2014

    CSA releases National Standard for Psychological Health and Safety in the Workplace (Canadian Standards Association, January 2013). “Psychological Health and Safety in the Workplace is a voluntary standard intended to provide systematic guidelines for Canadian employers that will help enable them to develop and continuously improve psychologically safe and healthy work environments for their employees.” Download the standard from the CSA website.

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