Privacy Statement

Association of Workers’ Compensation Boards of Canada (AWCBC) Privacy Statement

Last updated: March 4, 2021.

The Association of Workers’ Compensation Boards of Canada (AWCBC) is committed to protecting the privacy of its members, customers and users of its website ( All personal information collected by AWCBC, including through the AWCBC website, is collected, used and disclosed in accordance with this Statement.

1. Consent

By providing us with your personal information, you consent to the collection, use, disclosure and retention of that information by us in accordance with this Statement and as otherwise permitted by applicable law. You may withdraw your consent at any time, subject to legal or contractual restrictions and on reasonable notice to us, but then you might not be able to proceed with your intended interactions or transactions with us.

2. Personal Information

In this Statement, “personal information” means information about an identifiable individual that allows someone to identify or contact you (e.g. your mailing address, telephone number or email address) or other information defined by applicable law as “personal information”, “personally identifiable information” or “personal data”, but does not include (to the extent permitted by law) information that is publicly available in a telephone directory or that is business contact information that enables an individual to be contacted at a place of business.

3. Collection of Personal Information

In most cases, we collect information directly from you. You may be asked to voluntarily give your personal information to us when you interact with us, including when you subscribe to a newsletter or request information from us. We may also collect personal information from you through various pages of the AWCBC website including the following: Contact UsRequest Customized Injury Data and Order Injury and Fatality Publication.

For example, we may collect:

– contact information (such as name, email address, postal address and phone number) when you make an inquiry or contact us, including through our website;

– contact information when you register for or use an account on our website; and

– contact information, communications preferences and correspondence you send to us.

We may also use technologies to automatically collect certain information regarding your use of our website, such as the dates and times that you access our website and services, the browsers, operating systems, software, devices and networks that you use to access the website or service and details of your use of the website or service. Some of the information automatically collected by technological means is non-personal information (because the information does not identify you), and we will deal with that non-personal information as explained below in this Statement unless applicable law requires otherwise.

4. Use of Personal Information

We may use your personal information for various purposes in connection with our relationship with you and as otherwise set out in this Statement or permitted by applicable law, including: (i) to contact and correspond with you regarding your transactions and your use of our services; (ii) to facilitate your interactions and transactions with us; (iii) to provide services to you; (iv) to process and respond to your inquiries, requests and other communications; (v) to provide you with information (including by email) regarding us and our services and services offered by other businesses, to the extent permitted by applicable law; (vi) to develop, deliver and improve our services; and (vii) to protect and enforce our legal rights, interests and remedies and to protect the business, operations and customers of us or other persons.

5. Disclosure of Personal Information

We disclose your personal information for purposes relating to or arising from your relationship and transactions with us and as otherwise set out in this Statement or permitted by applicable law, including:

– Specific Consents: We may disclose your personal information in accordance with express or implied consents that you give during your interactions and transactions with us.

– Service Providers: We may disclose your personal information to our suppliers and service providers to assist us in the provision of information and services to you, to provide services to us, to assist us to use your personal information as set out in this Statement and as otherwise permitted by applicable law.

– Business Partners and Other Third Parties: In some circumstances, we may share personal information with our business partners and other third parties, such as a third party with whom we have partnered for an event that you have registered to attend. We will only disclose your personal information to a third party if we have obtained your consent to do so, if you have provided your consent to the third party, or if we are legally required or permitted to do so.

– Law Enforcement/Legal Disclosures: We may disclose your personal information as required or authorized by applicable law, including to comply with a subpoena, warrant or court or arbitral order or litigation disclosure obligation or to protect and enforce our legal rights, interests and remedies.

– Business Transaction: We may disclose your personal information in connection with a proposed or actual business transaction in which we are involved (e.g. a corporate amalgamation, reorganization, merger or acquisition, or the sale or transfer of some or all of our business or assets), but we will require the information recipient to agree to protect the privacy of your personal information in a manner that is consistent with this Statement and applicable law.

6. Non-Personal Information

We may use personal information to create and collect non-personal information (information that is not about an identifiable individual), including personal information that has been aggregated or otherwise depersonalized so that the information no longer relates to an identifiable individual. We may use, disclose, transfer and retain non-personal information for any purpose and in any manner whatsoever. If non-personal information is combined with personal information, then we will treat the combined non-personal information as personal information for the purposes of this Statement for as long as the non-personal information is combined with your personal information.

7. Other Website and Businesses

AWCBC’s website and correspondence (including emails) may include links to websites operated by third parties, including links to social media websites. We have no responsibility or liability for, or control over, those other websites or third parties, or their collection, use, disclosure or retention of your personal information. This Statement does not apply to the collection, use, disclosure and retention of your personal information by those websites and third parties. If you have questions about how those websites or third parties collect, use, disclose or retain personal information, please contact the owner or operator of the website or that third party directly.

8. Retention and Protection of Personal Information

We will retain your personal information for the period reasonably necessary for the purposes set out or referenced in this Statement and to comply with our legal obligations or enforce or protect our legal rights, or a longer period required or permitted by applicable law. We will delete or dispose of your personal information, or depersonalize the information, when we are no longer reasonably required to retain the information for the purposes set out or referenced in this Statement. Personal information is stored securely.

9. Withdrawing Consent

When you interact with AWCBC, you consent to the collection, use, disclosure and retention of personal information as set out in this Statement. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. However, in some circumstances, we may have to limit the services provided to you. To withdraw your consent, you may contact us at the contact information set out at the end of this Statement.

You may withdraw your consent to receiving commercial electronic messages from us. Any such messages sent by AWCBC will include instructions on how to “unsubscribe” from receiving the messages.

10. Cookies and Other Technologies

Our website, email messages, and advertisements may use “cookies” and other similar technologies, such as web beacons, pixel or gif tags, and action tags. Those technologies collect information that assists AWCBC to improve products and services, advertising and customer communications. For example, we may use information collected through cookies and similar technologies to recognize a user of our website, determine a user’s general location to tailor the website content to that user’s location, track use of the websites, offer personalized web page content, information and advertisements, and otherwise facilitate and improve the website experience. AWCBC may also use this information to assist us with information security and fraud prevention and detection.

You may choose to decline or disable cookies if your web browser permits, but doing so may affect your ability to access or use certain features of our website. Please refer to your browser instructions or help screen to learn how to block, delete and manage cookies on your computer or mobile device.

We may use web beacons, pixels or gif tags and action tags to confirm that email messages have been delivered and opened. You may opt out of receiving emails in accordance with this Privacy Policy.

Information provided by cookies may be collected and processed by AWCBC or by its third party service providers.

11. Updates to this Statement

AWCBC may update this Statement from time to time in response to changes in its management of personal information and/or legal requirements. The date on which this Statement was last update appears at the top of this page. By continuing to provide us with your personal information after an update, we will understand you to have consented to its collection, use and disclosure in accordance with the updated Statement.

12. AWCBC Contact Information

For more information, please contact AWCBC at Suite 1007, 40 University Avenue, Toronto, ON M5J 1T1 or  or 416-581-8875 or 1-855-282-9222 (toll free within Canada).