The information provided by customers will be vital in improving the WCB’s services over the short and long term. As customers experience these services from a different perspective, we will be seeking input from injured workers and employers at all touchpoints of their experience with us.
This information will be used in the development of a customer feedback system that will help us in the future to gather feedback at the most critical points of the customer journey. We will be looking for customers to tell us about their experience with the WCB, both positive and negative. We will be asking about the points in the WCB process that are most difficult for customers. Customer feedback is essential in our ability to be able to improve our services for our customers. A survey will be sent out to customers via email on June 21, 2021. This email will come from the firstname.lastname@example.org email account.
A random sampling of customers will also be contacted by our research partner CSPN between June 14, 2021 and June 25, 2021. This group of customers will be offered the opportunity to participate in a set of focus groups.
Please be aware that the WCB will never ask for personal information such as a claim number, bank information, payment status, SIN, or any other personal identification or financial information when conducting customer research.
If you have any questions about whether or not an email or call was legitimate, please do not hesitate to contact our office at email@example.com or 1.800.667.7590.