Communications – Accessibility to Programs and Services

Where required, the following practices may be implemented:

  • Ready availability of special needs equipment and accommodation such as Pocketalker, magnification and screenreader software such as Zoom Text on public kiosks;
  • Captioning of all videos;
  • Publication of material in alternate formats including Braille and large font and pro-active promotion of their availability;
  • TTY service– live response & publicized on external communications alongside all other WCB numbers;
  • Accessible website;
  • Well placed signs with clear recognizable symbols and words, Braille and tactile;
  • Use of respectful terms; and
  • Community outreach.

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