Communications – eCommunications / eServices

Where appropriate, the following practices may be implemented:

  • Measurement and monitoring of online feedback (for example, from Facebook, Twitter) to gauge public response to current initiatives;
  • Continued availability of hard copy material where appropriate;
  • Use of web-casting to reach professional audiences and for consultation with stakeholders who have limited access to WCB offices;
  • Application of plain language principles in the development of eServices; and
  • Strong eServices customer service team.