Where appropriate, the following practices may be implemented:
- Measurement and monitoring of online feedback (for example, from Facebook, Twitter) to gauge public response to current initiatives;
- Continued availability of hard copy material where appropriate;
- Use of web-casting to reach professional audiences and for consultation with stakeholders who have limited access to WCB offices;
- Application of plain language principles in the development of eServices; and
- Strong eServices customer service team.