The information provided by customers will be vital in improving the WCB’s services over the short and long term. As customers experience these services from a different perspective, we will be seeking input from injured workers and employers at all touchpoints of their experience with us.
This information will be used in the development of a customer feedback system that will help us in the future to gather feedback at the most critical points of the customer journey. We will be asking customers about their preferred feedback methods. This information will be used to inform changes to how the WCB gathers feedback from our customers. Customer feedback is essential in our ability to be able to improve our services for our customers. Our survey partners, Praxis and Ipsos, will contact you by phone or email for this survey between now and Dec. 22.
Please be aware that the WCB will never ask for personal information such as a claim number, bank information, payment status, SIN or any other personal identification or financial information when conducting customer research.
If you have any questions about whether a call or email was legitimate, please do not hesitate to contact our office at firstname.lastname@example.org or 1.800.667.7590.
More Info: wcbsask