After more than a year and a half of working in a mix of at-home and on-site scenarios, WCB Nova Scotia will be moving to a hybrid working model for the longer term. When the pandemic forced closure of all public buildings in early 2020, WCB Nova Scotia employees, enabled by technology, quickly and seamlessly moved to deliver service remotely.
In the time since then, WCB has been able to continue delivering service to workers and employers across the province, working with them to reduce the impact of workplace injury. Our most recent employer and worker satisfaction surveys continue to exceed our targets and have held steady over the past 19 months.
“As an organization, we’ve learned that we don’t need to be in a bricks-and-mortar environment every day to make the incredible difference we do to decrease the impact of workplace injury in our province,” says Stuart MacLean, CEO.
“When we made the shift to work remotely in March 2020, we made it a priority to continue to deliver excellent service to those we serve, and our balanced scorecard shows that stakeholders agree,” said MacLean. “In addition, more and more, prospective employees expect flexible working arrangements from their employers. We’re excited to move into the next phase of what that means for WCB Nova Scotia, with the safety of our employees and those we serve as our top priority.”
During transition to the new service model, all in-person services remain suspended, except for Permanent Medical Impairment assessments, which are by appointment only.
However, while our buildings are not open to the general public, we continue to provide services remotely. Online services are available 24/7 at WCB Online for workers and MyAccount for employers. You can contact us online anytime via Secure Message, or you can call us at 1-800-870-3331 during regular business hours.
Source: WCB Nova Scotia